When We Get It Wrong

We double-check our maths, re-read our examples and ask a second writer to read every draft cold. Even so, mistakes slip through. Rules change, a game adds a feature, or we simply explain something badly. When that happens we would much rather hear about it than leave it in place, and this page explains how we deal with it.

What counts as an error

We treat several kinds of problem seriously, roughly in this order of urgency:

1. Anything that could mislead a reader about risk, such as an example that makes a bet look safer than it is.
2. Factual mistakes, including wrong calculations, mislabelled odds formats or out-of-date descriptions of how a product works.
3. Unclear explanations that technically are not wrong but leave readers with the wrong idea.
4. Small slips, like typos, broken internal links or a table with a missing row.

How to report one

Email us through the details on our contact page. Tell us which article it is, what you think is wrong and, if you can, why. You do not need to be certain; "this looks odd" is a perfectly good start.

What happens next

Our editor, Elowen, logs every report and works through the same steps each time:

• We read the article again from the top, not just the line in question, because one error often hides another.
• We rebuild any calculation from scratch rather than tweaking the old figure.
• If the issue involves how a game or bet type works, we check it against the product's own published rules or help pages.
• A second writer reviews the change before it goes live.

Urgent fixes, particularly anything to do with risk or age limits, go up as soon as they are confirmed. Smaller changes are batched and handled within a reasonable time.

How corrections are shown

When we change the substance of an article, we update its modified date and, where the change affects what a reader would take away, add a short note at the end explaining what was corrected. We do not quietly rewrite a point and pretend it was always that way. Typos and formatting fixes are corrected without a note.

If a piece turns out to be wrong at its core, we rewrite it rather than patch it. In rare cases where a topic no longer makes sense, for example a product that has disappeared entirely, we may retire the article.

What we will not change

We are happy to hear disagreement, but some requests we will politely turn down. We will not remove honest statements about the house edge, add promises of winnings, or rewrite an article to favour a particular operator. Those principles are explained on our About page.

Thank you

Many of our clearest explanations exist because a reader pointed out that the first version was confusing. Every report makes the site better for the next person who arrives with the same question.